Troubleshooting Video & Phone Calls

Check Device Permissions

Ensure your device permissions are set up to enable push notifications, camera permissions, and microphone permissions. If you’re using TextPanther for calls, ensure that the app settings on your phone allow access to your microphone and camera. If you’re using the browser, ensure your microphone and camera settings are properly enabled for use with SextPanther.com.

Log Out, Refresh, Force Quit, Restart

When in doubt, always try logging out and back in. On the app, this resets the app’s notification token. Refresh the page if you’re on the browser; try logging out of the browser and back in. Then resort to quitting or force quitting the browser or app, restarting the device, and reopening everything. Also see Troubleshooting Slow Devices & Glitches.

Disable Your VPN

If you’re experiencing trouble on calls, try disabling your VPN as a temporary fix. We know digital security is important; consider trying another VPN when you have the chance.

Use a Supported Browser

If you’re using a web browser, ensure you’re using one that’s supported. Phone and video calls on SP were developed to work with the most popular web browsers available today. Some uncommon browsers may experience some difficulty when attempting to engage in the calling features. Google Chrome, Safari, and Firefox are approved web browsers for optimal use of phone and video call features on SP.

Update Browser and App to Latest Versions

If you’re using a web browser, ensure it’s updated to the latest version. If you’re not sure whether you’re using the latest version, search the web for how to check your browser’s version number and what the latest version number is.

If you’re using the TextPanther app, ensure it’s updated to the latest version. If you’re on iOS, open your TestFlight app to be sure you are using the latest version. If you’re on Android, it will automatically prompt you to update the app upon launching.

Clear Your Browser Cache and Cookies

How to clear your cache depends on your device and browser. Here’s how to do it for Safari on an iPhone. For other devices and browsers, simply search “how to clear cache on [device type and/or browser name].”

Update Device to Latest Version

Ensure your device is updated to the latest operating system.

Try Using Another Device

If you’re experiencing trouble on your phone, for example, try a tablet or laptop if you have that option available to determine whether you might be experience a device-specific issue. This will also help you give more information to Support if you need to email them.

Email Support

Followed everything above and still experiencing problems? Email models@sextpanther.com or access the contact form when you log in to your model account on a browser. In the navigation bar, scroll near the bottom to select Help and then select Contact to complete the form.

Either way, include the following information in your support request:

  • Your model name

  • Date and time (and timezone) of the issue, if relevant

  • The username (if your issue is related to/happened with a specific user)

  • Your device (e.g., Samsung Galaxy S23, MacBook Air) Your device’s operating system (e.g., Windows 10, iOS Version 16.5.1)

  • Whether you’re on the browser or app If you’re on a browser, name the browser and version (e.g., Google Chrome Version 114.0.5735.198).

  • Detailed description of the issue